Privacy Policy

PRIVACY POLICY

Effective Date: May 7, 2026
Last Updated: May 7, 2026

Introduction

Future Metal Industries (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website, place wholesale orders, or communicate with our export team.

By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not use our website or services.

1. Information We Collect

We collect the following types of information when you interact with Future Metal Industries:

Personal Information

When you place a wholesale order, request a quote, or contact us, we may collect:

  • Full name
  • Company name
  • Email address
  • Phone number / WhatsApp number
  • Shipping address
  • Billing address
  • Payment information (processed securely through third-party payment processors)

Business Information

For wholesale and B2B transactions, we may also collect:

  • Business registration details
  • Tax identification numbers
  • Import/export license information (if applicable)
  • Order specifications and customization requirements

Technical Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on site
  • Referral source
  • Device information

Communication Records

We may store records of:

  • Email correspondence
  • Phone call notes
  • WhatsApp messages
  • Customer service inquiries
  • Order verification communications

2. How We Use Your Information

We use the information we collect for the following purposes:

Order Fulfillment

  • Processing and manufacturing your wholesale orders
  • Verifying order specifications and customization details
  • Arranging production, packaging, and international shipping
  • Providing order updates and tracking information

Customer Service

  • Responding to inquiries and support requests
  • Resolving order issues or disputes
  • Providing product recommendations and technical assistance

Business Communications

  • Sending order confirmations and invoices
  • Providing shipping updates and delivery notifications
  • Sharing product catalogues and wholesale price lists
  • Informing you of new products or services (with your consent)

Legal & Compliance

  • Complying with international trade and export regulations
  • Processing customs documentation
  • Maintaining business records as required by law
  • Preventing fraud and ensuring transaction security

Website Improvement

  • Analyzing website traffic and user behavior
  • Improving website functionality and user experience
  • Testing new features and services

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted partners in the following circumstances:

Service Providers

We work with third-party service providers who assist us with:

  • Payment processing (e.g., PayPal, Stripe, bank transfers)
  • Shipping and logistics (e.g., DHL, FedEx, freight forwarders)
  • Email communication services
  • Website hosting and technical support

These providers only have access to the information necessary to perform their services and are contractually obligated to protect your data.

Legal Requirements

We may disclose your information if required to do so by law, including:

  • Compliance with legal processes (e.g., court orders, subpoenas)
  • Enforcement of our Terms & Conditions
  • Protection of our rights, property, or safety
  • Prevention of fraud or illegal activity

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner as part of the business assets.

4. Data Security

We take the security of your personal information seriously and implement industry-standard measures to protect it, including:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure servers and databases with restricted access
  • Regular security audits and updates
  • Staff training on data protection best practices

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including:

  • Active customer accounts: Retained while your account is active
  • Order records: Retained for 7 years for accounting and legal compliance
  • Communication records: Retained for 3 years for customer service purposes
  • Marketing communications: Retained until you unsubscribe

You may request deletion of your data at any time (subject to legal retention requirements).

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access

You have the right to request a copy of the personal information we hold about you.

Correction

You have the right to request correction of inaccurate or incomplete information.

Deletion

You have the right to request deletion of your personal information (subject to legal retention obligations).

Objection

You have the right to object to certain types of data processing, including direct marketing.

Data Portability

You have the right to request your data in a portable format.

Withdraw Consent

If we process your data based on consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at: Email: info@futuremetalindustries.com
Phone: +92 302 4500054

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

  • Remember your preferences
  • Analyze website traffic
  • Improve website functionality

Types of Cookies We Use:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics)
  • Marketing Cookies: Used to deliver relevant advertisements (if applicable)

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., payment processors, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. International Data Transfers

Future Metal Industries is based in Sialkot, Pakistan. If you are located outside Pakistan, your information may be transferred to and processed in Pakistan. By using our services, you consent to the transfer of your data to Pakistan and other countries where our service providers operate.

We ensure that appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

10. Children’s Privacy

Our website and services are intended for business-to-business (B2B) transactions and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete it immediately.

11. Marketing Communications

If you have provided consent, we may send you marketing communications about:

  • New product launches
  • Wholesale promotions and discounts
  • Industry news and updates

You can opt out of marketing emails at any time by:

Please note that you will still receive transactional emails related to your orders (e.g., order confirmations, shipping updates).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date.

We encourage you to review this Privacy Policy periodically. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.