FREQUENTLY ASKED QUESTIONS

You don’t strictly need an account to start an order, but we highly recommend it. Most of our international B2B clients prefer having an account because it allows them to track production stages, view order history, and manage repeat bulk orders more efficiently. Since many of our customers reorder regularly, the account system helps keep everything organized in one place.

Yes, absolutely. One account can handle multiple orders, including different product categories like gloves, uniforms, and accessories. Many of our clients are distributors or sports brands, so we built the system to support ongoing bulk purchasing and long-term partnerships.

If you forget your password or cannot access your account, you can reset it anytime through the login page. If you face any issue, our support team at info@futuremetalindustries.com will assist you manually and restore access.

Yes, many companies share one account internally for procurement teams. However, for better tracking, we recommend using one primary business email so communication and order history remain clear.

Yes. All business and personal information is securely stored and not shared with third parties. Since we work with international buyers, data security is a priority for us.

We are direct manufacturers. Future Metal Industries produces sportswear, gloves, and uniforms in-house or through verified production partners. This allows us to control quality, pricing, and customization at a professional export level.

Yes, customization is one of our strongest services. You can add your logo, change colors, adjust sizing, and even develop completely private-label designs. Many of our clients run their own sportswear or equipment brands using our manufacturing.

We specialize in bulk B2B production, but we also accept sample and small trial orders for new clients. This helps buyers test quality before scaling up.

We follow strict production quality control. Whether it is 50 units or 5,000 units, we maintain the same material standards, stitching quality, and finishing process throughout.

Yes, sample production is available. Many of our international clients start with samples to approve fabric, sizing, and customization before moving to bulk production.

Most of our B2B clients follow a simple process: select product → share customization details → confirm sample (if needed) → bulk production → quality check → shipping. We guide you step-by-step if you are ordering for the first time.

Yes, but only within 24 hours. After that, production begins, especially for customized items. Once production starts, changes may delay the order or may not be possible.

We keep production records for repeat clients, so reordering is usually faster and more consistent. Many brands reorder the same design in multiple batches.

Yes, we regularly work with wholesalers, distributors, and sports brands worldwide. Our production setup is designed for scaling.

Yes, for bulk and custom orders we can provide updates, including production status and pre-shipment quality checks if required.

We accept secure international payments including bank transfer and other agreed methods depending on order size and country. For large B2B orders, we often work with partial advance and balance systems.

For custom and bulk orders, we usually take a partial advance to start production and the remaining balance before shipping. This is standard in international manufacturing.

Yes, we provide official invoices for all orders, which many of our clients use for import and business records.

No hidden charges. Pricing is confirmed before production begins. However, customs duties in your country are separate and handled by the buyer.

Yes, all transactions are handled through secure banking channels. We maintain transparency with all B2B clients.

We ship globally using trusted logistics partners like DHL and FedEx. For large shipments, we may also use freight services depending on volume and destination.

Production typically takes 8–10 business days depending on customization, and delivery takes around 15–20 business days worldwide after dispatch.

Shipping costs are calculated at checkout based on your location and chosen delivery method. We offer FREE worldwide shipping on all orders over $250. Orders below this threshold will have shipping costs displayed clearly before you confirm your purchase.

Yes, we work with clients globally. Some countries may have additional customs requirements, which we guide you through if needed.

Delays are rare but can happen due to customs or logistics conditions. If it happens, we immediately coordinate with the courier and keep you informed.

Custom-made products are generally non-returnable unless there is a manufacturing defect or error from our side. Since these products are made specifically for your brand, they cannot be resold.

If there is any issue like damage or manufacturing error, we take full responsibility. You must contact us within 48 hours with photos, and we will arrange replacement or solution.

For bulk orders, sizing is confirmed before production, so returns for sizing issues are not standard. However, we assist in adjustments for future orders.

Approved refunds are processed back to your original payment method or adjusted in future orders depending on the agreement.

If the issue is our fault, we cover it. Otherwise, return shipping is the responsibility of the buyer.